Welcome to Flashpaws online store! We have tried to make the store easy to use and navigate. If you have any problems using our store please contact us online at info@flashpaws.com or phone us at (713) 896-8484. SECURE ORDERS: If you select the secure online order method the information you provide is encrypted to prohibit viewing by others using an SSL secured server provided by our hosting company. If you'd rather order offline - choose the offline ordering process to create an order form to fax or phone to (713) 896-8484 or mail to us with your check or credit card info at the address shown on the order form. USING OUR STORE: Clicking a product category in the menu will display items in this category along with a short description and photo of each. If there are more than three items then there will be a link at the bottom of the page to see the next 3 products. Some products will have a "More Info" link, which when clicked will display a larger photo and more detailed description. Some items require you to select a product option such as size or color. Enter the quantity and options (if any), then click the "Order Now" button once to place an the item in your shopping cart and show you the current contents of your cart. Here you have the choice to "Keep Shopping" or "Checkout". You can also change your cart contents by adjusting quantities or deleting items. You can view the contents of the shopping cart any time by clicking the Shopping Cart menu item. You can also search the entire store by using the Search form provided to locate items based on keywords you enter. PAYMENT METHODS: We accept Visa, Mastercard, personal check or money order in US funds. Your credit card will not be billed until your order actually ships. A sales tax of 7.25% is charged to orders sent to Texas. Returned checks are subject to a $25 processing fee. SHIPPING RATES AND METHODS: Domestic orders are shipped by either US First Class, US Priority Mail, or UPS, depending on the weight of the package and the destination. You may request Overnight, 2-day, or 3-day service for an additional charge. If you want one of these services, make a note in the Comments section of the request form. If you wish to be called or e-mailed with a price for the special shipping services before we process the order, please indicate that. Alternatively, you can indicate that you approve additional shipping charges up to a certain amount. In the US special rates are charged for shipping of books and tapes as follows: Books $4.00 US per book Tapes $4.50 US for up to 3 tapes Canadian and Overseas orders: We will contact you via e-mail with the shipping cost before processing your order. You will have the opportunity to accept or decline at this point. Any charges for customs clearance must be paid by the recipient. RETURNS & GUARANTEE: We want you to be satisfied and enjoy using your FlashPaws products. If you are unhappy with anything you purchased from us, and it is in new (unused condition) you may return it for a refund, or exchange it for another item. (Video tapes must be unopened.) If a product is defective, please call or e-mail us so that we can replace it. YOUR PRIVACY: All information you provide to us during the order process is strictly confidential. We do not sell or rent any information about you to outside organizations.

FlashPaws Productions
7714 Rolling Fork Lane
Houston, TX 77040
(713)896-8484
info@flashpaws.com